Guest Testimonials
Precision Toyota of Tucson puts customers first.
We’re happy to have called Tucson home for over 60 years, and even happier to have helped generations of customers during that time. Here are some of their most recent experiences with us:
Appointment was on time, work was completed almost exactly as predicted. Was was fantastic. Very pleased with my visit. Erick was great.
Extremely satisfied with the service I have received from Presion Toyota. My Service Advisor, Noah was very courteous and knowledgeable.
Professional, without pressure in sales, true to estimates with service. Good people and good facility
We just bought a new RAV4 Hybrid. Our experience was great from start to finish. Ryan Dusz worked hard to get us exactly what we wanted in a particularly tough time frame. He was friendly, knowledgable and very responsive. This is our second Toyota from this dealership because of their great service. James Alegria handled the financial end extremely smoothly, laying out all the options and helping us decide what extra coverage would work for us.
I’m very happy with the service, Jeff kept me informed with was happening with my vehicle and gave me payment options that I was not aware of.
jalen Long is a very attentive, helpful and knowledgeable service advisor. The waiting area is bright land comfortable with a nice cafe.
Professional, fast, never feels like a hassle to have to leave my vehicle to them
Associates at the dealership are friendly, polite, professional and efficient. The entire service department is very organized. The dealership itself is very nice and clean. I am also a Toyota family member. I worked and retired from Toyota corporate office in Torrance, California. Precision Toyota provides excellent customer service.
Jeff always takes excellent care of me! He even delayed his lunch break to make sure my ride showed up. Customer service is always number one with Jeff.
David, from the Service Dept. was professional & knowledgeable. The Customer waiting area was clean and comfy with plenty of room to spread out! Complete with free wi-fi and electric plugs!. They even have a beverage station that looks awesome! When they were finished with my vehicle, David personally escorted me back to the service area for a follow-up chat. When I saw my car, first thing I noticed is that they had washed it! I highly recommend this Service Dept!
They were really nice and I had a fast service. They really made sure I understood what was going on with my car and would double check with me often!
I made my appointment at 9AM. I took my truck in at 12:15 PM for an alignment. My truck was ready just after 1:00. It was 30 minutes early. Thank you
Jeff Howard, our service technician made the visit easy and was very helpful and accommodating. The customer waiting area is first class and the espresso options are amazing!
Great results but overbooking “appointments” is a constant aggravation for me… 4+ hour wait or car rental are the only options. BASED ON MY LAST FOUR VISITS
David was very helpful, friendly, and informative. I had every confidence things would be handled professionally, and they were.
Great experience and friendly staff that takes care of you and communicates with you at all times
Service was very good and on time. David Molina greated me, remembered me, and had excellent follow up.
Very friendly, would keep going to there for car service. Could have compatible prices with other service
everytime i take my 2022 tundra in for service they treat me well and complete service in the stated time.
Fast correct service Kalie the advisor was knowledgeable, fast and a great communicator . Best advisor there
Very pleasant and professional and efficient. Very fast service (unexpected!) Very good waiting environment. It's nice to see the cafe/snack bar open again.
I was impressed how the salesman at your dealership was very professional and kind was not pushy on trying to make a sale
I don’t like paying for tires, brakes and windshield wipers to be checked. Seems like something we can do ourselves and to bring it in is a big waste of time. They should at least check the sprayers. Part wasn’t replaced correctly, so it needs to be replaced again. Another waste of my time.
Great Service! I had a excellent service manager that addressed all of my service issues. He was very pleasant and kept me informed. Getting the rental while the service was performed, was great help.
Good feedback from the technician and excellent explanation, took less time for the service that I was expecting.
Staff was extremely courteous and had amazing customer service. They treated me like family. They researched the problem and fix it with out charging me. The service was quick. I am extremely happy with your staff and service!
I came in for a service today, I didn’t realize there was no walk-in lane, but Kalie Ray was so sweet and got me scheduled in very quickly, there was a miscommunication in the mix but she was so nice and accommodating! My car was done very fast, and I will definitely be scheduling my maintenance here in the future!
Service center is always top notch, respects your time and doesn't pressure you into services you don't want or need
This dealership and their service advisors are the best; very knowledgeable, kind and brilliant! Thanks!
Service personnel are very responsive to your needs, as well as explaining any issues. Service is performed in a timely manner.
The Collision shop did an amazing job replacing a door lock actuator on my 97 TOYOTA CELICA GT which is in very clean condition which I thought was not going to be repairable since the lock failed closed and the door could not open. I was proven wrong and they were able to open the door and replace the part. Very Impressed and did an awesome job! The other TOYOTA dealer which was actually closer to me sucked and going the extra miles to get to the Collision center was totally worth it
Reliable service. Efficient set up. Sometimes the estimated car service time is a lot longer than expected; however I am happy to have the service done correctly! The employees are professional and seem happy in their jobs.
I enjoy the service but I do have a concern. It is that the service takes too long. What should take about 1 1/2 hours takes about 3 hours. I would appreciate it if more consideration was given to honor the customer’s time. Thank you.
Customer since 1987. They keep my 2000 Corolla running like new. Treat me well always.
The service advisor, Mr Burt, made sure my car was thoroughly inspected by the mechanics prior to the end of my warranty. Two items needed attention. At no cost to me both were fixed snd I was given a rental car free of charge for a day and a half. I trust Precision to advise me as to the work that is needed and to complete that work meeting high standards.
Service rep was very amiable, professional and customer oriented.
Eric was a 5 star service. I was late to my appt and he didn’t hesitate to still take my car in for a service! He quoted a timeline and even had it completed an hour before what he set. He is went above and beyond with his service from end to end!!! Eric did an amazing job and I would totally work with him again!!!
Great service.
I had a great experience at Precision Toyota of Tucson. The staff was very professional and courteous. My first visit there they walked me through the process and made me feel very comfortable. I give them 5 stars and I would recommend them to everyone I know.
Burt was kind of enough to let me know about the toyota care plan, and gave me the VIP experience. Definitely going here for my future services
The service was great and fast. Service advisor Erick Chiquete was a big help and pleasant to work with
I was very pleased purchasing my car from Ricardo. He went out of his way to help me, and I love my new car. I just had my first service, and the waiting area is so enjoyable, I didn't mind having to wait at all. All around, everyone I have had contact with has been very pleasant and helpful.
Great service as always. We drive 1hr to get our car taken care of here. Every time it's a different person and each one is amazing. All so kind and patient and so helpful. ☺️ so glad we picked this location to service our car.
10,000 mile preventive maintenance: change oil, oil filter, rotate tires, multi point inspection. Robert Mercer excellent service representative. Customer waiting area clean and comfortable, snacks, drinks, available.Area for computer use while waiting.
The service advisor Mr. David Burt was friendly and efficient and made our service appointment run smoothly! He is definitely an excellent member of the Precision Toyota team and it was a pleasure working with him.
Dan and everyone are wonderful & service is outstanding! This the 3rd Toyota Highlander that I have purchased from PreToy! Thanks all!
I had 2 recalls done. One was the panoramic camera issue and I had gotten a notice mailed to me regarding it. The second the rear suspension recall, I got no mailed notice of that problem. Regarding the panoramic camera issue, I did not have symptoms that anything was wrong to begin with. But it was probably done as preventative maintenance effort. The suspension issue was real. The truck rode as if there was no rear suspension at all. An adjustment was made, however, and it rides much better now. The service rep Kali was very good. She kept me apprised ...
All around excellent service!
The Staff here at Precision Certified Collision Center on Wetmore In Tucaon are hands down a fresh glass of chilled water . They are exceptional at customer service . Before I knew it my vehicle and i were back on the road again , Thank you !
OTR, damage to rear taillight, made on-line replacement order, part sent and arrived within days, simple installation. Very satisfied with service and no guessing using VIN.
After moving to Tucson and leaving my trusted California dealer behind, I was shocked by the inflated prices and questionable ethics I found in practice at Desert Toyota. I made the long drive over to Precision Toyota for service and am so glad I did. The difference between the Tucson dealerships is night and day.
Precision Toyota staff were wonderfully helpful getting my RAV4 Prime back on the road.
Easy, friendly, and everything was done in a timely manner.
Always helpful and great communication
Dave was great! Amazing team
I have never experienced the level of outstanding customer service that I have in this dealership! We came in for a recall on a battery clip and everyone, from the moment we drove in, was thoughtful, professional and full of positive energy! Shout out to Dan Rzepnicki and David Molina as well as the nice guy and young lady working the snack area on 6/20 between 9:30 am and 11:00 am! I will always come here to have my cars serviced, and to buy my next car. This was better than therapy!
I am beyond impressed! I will never ever go anywhere besides Precision Toyota for service! Not only was every employee more than accommodating, they seemed to genuinely care about my vehicle and I. I never felt like they were pushing repairs and they were very fairly priced. If you need a car fix, you would be a fool to not go with them! They are officially my home shop going forward!
Great service every time
Great customer service! I got my car towed here. Even though I did not get it repair by them, they were happy to help.
Got service appointment in 2 days. Lindsey was professional and personable. My 4Runner was tested and oil changed ahead of schedule.
Took the car in to have something checked on it, It turned out to be alright.
We were very impressed and satisfied with the transparency and efficiency of all employees we dealt with. We first interacted with Brooke M. In online sales and her patience and service were incredible. I had many questions and was skeptical about the non refundable deposit, she assured me on all the questions I had and her patience was incredible. The day we got to the dealership they were already waiting for us with the car. The whole experience was easy going, rapid and efficient. They got down to the business and made what could be a hectic and long experience ...
Excellent dealership with geat service and they really care about their customers.
The staff is Amazing! Kalie made the whole process simply and easy.
Excellent. I had my wheel bearings and power steering belt tensioner replaced. I could have done both myself. I'm a mechanic. However, I'm a dump trucker for a living and live in an apartment. I didn't have the time or the facility to do it myself. That being said, the tech who installed my new OEM parts took a fraction of the time I would have taken and the service writer took care of all my needs for a rental car + sent me updates with the status of my truck. Satisfied... It's expensive though. If you ...
As always the staff is very friendly, open and accommodating. Shows compassion to.thwir customers as well as the vehicles. I can not say enough good things about Precision Toyota. I only shop with Precision and where I go for all my maintenance needs.
Very happy with the help Robert provided. Honest and straight forward with his presentation of his vehicle report with me. Once the problems were identified, he presented his best and honest recomendation for repairs and replacment of parts required and most importantly why. It was all about the safety of my wife and I, and for this i appreciate his service with Toyota.
They took care very good care of my truck after I damaged it. There was a wait to get it in to the shop but I wanted the collision center at Precision to take care of the vehicle I purchased from them.